:: One of the biggest misconceptions I’ve encountered—especially among board members—is the belief that Customer Experience (CX) = Customer Service (CS).
:: To make things even trickier, many people confuse CX with User Interface (UI), User Experience (UX), and CustomerCentricity.
:: Let’s break it down and debunk this myth in this episode.
Link to the LinkedIn newsletter with more, visual content here: LinkedIn. Subscribe and join the club of more than 400 clever customer-centric leaders.
