S03E05 – CX Myth #4: „NPS and/or TRIM is enough for the leadership to measure CX“

Check also the LinkedIn newsletter version> LinkedIn------------Hard fact> ~80% of the businesses I was helping rely on their CX operations either on Net Promoter Score (NPS) or TRIM or both, as their primary customer experience (CX) metric.

Is it a good decision or inertia built on false beliefs and myths? Let’s break it down in this episode.