Epizódy
S03E13 – CX Myth #12: “Google reviews are only for hotels and restaurants”
Link to the newsletter edition with market and execution illustrations. “Why should we care about Google reviews? We’re notin hospitality.”…
Link to the newsletter edition with market and execution illustrations. “Why should we care about Google reviews? We’re notin hospitality.”…
S03E12 – CX Myth #11: “Personalization = using first names in our newsletters”
Link to the LinkedIn newsletter. Personalization attempts are mainstream, and the companies I work with aren’t ignoring it. But most…
Link to the LinkedIn newsletter. Personalization attempts are mainstream, and the companies I work with aren’t ignoring it. But most…
S03E11 – CX Myth #10: „CX is just a CX department´s responsibility“
It’s time to rethink who really holds power in shaping CX Link to the LinkedIn newsletter edition. Enjoy, share, like,…
It’s time to rethink who really holds power in shaping CX Link to the LinkedIn newsletter edition. Enjoy, share, like,…
S03E10 – CX Myth #9: „Loyal customers will forgive bad experiences“
LinkedIn newsletter edition. ABOUT: This is a classic corporate blind spot. As soon as company leaders step into their HQ,…
LinkedIn newsletter edition. ABOUT: This is a classic corporate blind spot. As soon as company leaders step into their HQ,…
S03E09 – CX Myth #8: „Bad CX only leads to customer complaints“
Link to the LinkedIn newsletter. ————————– You’d be surprised how many large, powerful organizations still don’t have basic complaint management…
Link to the LinkedIn newsletter. ————————– You’d be surprised how many large, powerful organizations still don’t have basic complaint management…
S03E08 – CX Myth #7: „More Features = Better Customer Experience“
LinkedIn newsletter version here. As a result of analysis paralysis or feature-driven obsession, leaders struggle to decide which features to…
LinkedIn newsletter version here. As a result of analysis paralysis or feature-driven obsession, leaders struggle to decide which features to…
S03E07 – CX Myth #6: „Speed is a key CX factor“
Subscribe to the newsletter too- there are almost 400 of us already! Today, about an also a common myth: "Speed…
Subscribe to the newsletter too- there are almost 400 of us already! Today, about an also a common myth: "Speed…
S03E06 – CX Myth #5: „All customers are created equal.“
Link to the Linkedin newsletter version: (1) LinkedIn — This one’s my evergreen. In most companies I’ve operated in, a…
Link to the Linkedin newsletter version: (1) LinkedIn — This one’s my evergreen. In most companies I’ve operated in, a…
S03E05 – CX Myth #4: „NPS and/or TRIM is enough for the leadership to measure CX“
Check also the LinkedIn newsletter version> LinkedIn————Hard fact> ~80% of the businesses I was helping rely on their CX operations…
Check also the LinkedIn newsletter version> LinkedIn————Hard fact> ~80% of the businesses I was helping rely on their CX operations…
CX Myth-busting for leaders (by Monetize.CX) - informácie o podcaste
Za tvorbou podcastu stojí Peter Kmoško. Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.
CX Myth-busting for leaders (by Monetize.CX) je zaradený do kategórie Biznis.
CX Myth-busting for leaders (by Monetize.CX) je zaradený do kategórie Biznis. Aktuálne najpopulárnješími podcastmi v tomto žánri sú MONEY TALK MILAN DUBEC, Ekonómia ľudskou rečou, 2museCast, Family Business, Index.
