Epizódy
S03E10 – CX Myth #9: „Loyal customers will forgive bad experiences“
LinkedIn newsletter edition. ABOUT: This is a classic corporate blind spot. As soon as company leaders step into their HQ,…
LinkedIn newsletter edition. ABOUT: This is a classic corporate blind spot. As soon as company leaders step into their HQ,…
S03E09 – CX Myth #8: „Bad CX only leads to customer complaints“
Link to the LinkedIn newsletter. ————————– You’d be surprised how many large, powerful organizations still don’t have basic complaint management…
Link to the LinkedIn newsletter. ————————– You’d be surprised how many large, powerful organizations still don’t have basic complaint management…
S03E08 – CX Myth #7: „More Features = Better Customer Experience“
LinkedIn newsletter version here. As a result of analysis paralysis or feature-driven obsession, leaders struggle to decide which features to…
LinkedIn newsletter version here. As a result of analysis paralysis or feature-driven obsession, leaders struggle to decide which features to…
S03E07 – CX Myth #6: „Speed is a key CX factor“
Subscribe to the newsletter too- there are almost 400 of us already! Today, about an also a common myth: "Speed…
Subscribe to the newsletter too- there are almost 400 of us already! Today, about an also a common myth: "Speed…
S03E06 – CX Myth #5: „All customers are created equal.“
Link to the Linkedin newsletter version: (1) LinkedIn — This one’s my evergreen. In most companies I’ve operated in, a…
Link to the Linkedin newsletter version: (1) LinkedIn — This one’s my evergreen. In most companies I’ve operated in, a…
S03E05 – CX Myth #4: „NPS and/or TRIM is enough for the leadership to measure CX“
Check also the LinkedIn newsletter version> LinkedIn————Hard fact> ~80% of the businesses I was helping rely on their CX operations…
Check also the LinkedIn newsletter version> LinkedIn————Hard fact> ~80% of the businesses I was helping rely on their CX operations…
S03E04 – CX Myth #3: „Happy Customers Will Always Stay“
Link to the LinkedIn newsletter version with added content. ——————- Today, we’re tackling a big myth incustomer experience: the idea…
Link to the LinkedIn newsletter version with added content. ——————- Today, we’re tackling a big myth incustomer experience: the idea…
S03E03 – CX Myth #2: „Winning on Price is inevitable to Win Customers“
Link to the LinkedIn newsletter version with added content. ——————- Today, in Episode 3, we’re debunking another common misconception in…
Link to the LinkedIn newsletter version with added content. ——————- Today, in Episode 3, we’re debunking another common misconception in…
S03E03 – CX Myth #3: „Happy Customers Will Always Stay“
Link to the Linkedin newsletter with added content. —————– Today, we’re tackling a common myth in the customer experience approach:…
Link to the Linkedin newsletter with added content. —————– Today, we’re tackling a common myth in the customer experience approach:…
CX Myth-busting for leaders (by Monetize.CX) - informácie o podcaste
Za tvorbou podcastu stojí Peter Kmoško. Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.
CX Myth-busting for leaders (by Monetize.CX) je zaradený do kategórie Biznis.
CX Myth-busting for leaders (by Monetize.CX) je zaradený do kategórie Biznis. Aktuálne najpopulárnješími podcastmi v tomto žánri sú MONEY TALK MILAN DUBEC, Index, (p)opičí biznis, buzzworld by gabo & peťo, Ekonómia ľudskou rečou.
